Booking and Payment
How do I book my place on a group workshop or singalong session?
When and how do I pay?
Can I cancel my place on a workshop or singalong session?
What if the lesson is cancelled by the teacher?
I couldn't make the session or I forgot the time, can I get a refund?
Unfortunately if you failed to attend and did not give 24 hours notice I cannot offer a refund. Places are limited on group sessions so please give notice to allow someone else to book.
Can I join a session late?
Unfortunately not, the session will open 15 minutes early and close to new participants at the start time. This is because each participant has to be manually added to the call and would be disruptive to the session once started. As stated earlier, without 24 hours notice to cancel, the session is still payable.
What age can join in the workshops or singalong?
For safeguarding reasons the group sessions are for anybody who is 18 and over. I understand that the workshops may be valuable to younger music students so please contact me to discuss an under 18s only session.
Is there a code of conduct in group video calls?
I ask all participants to behave appropriately on the video session, including in the chat window so as not to cause offence to other members. I reserve the right to remove any participant (without refund) that is acting in a disrepectful manner, spoiling the session for others.
What do I need to access the group workshop or singalong session?
A computer, zoom app installed (preferably) or visit online, reliable internet connection. I will send any necessary resources such as handouts or lyrics in advance. You don't need a microphone or headphones (unless you want them).
Can I record the session?
Unfortunately you are not permitted to record the group sessions in order to protect all the participants' privacy.